For Victoria Saplacan, VP, Head of E.ON Business Excellence, E.ON, transformation isn’t about tech for tech’s sake. It’s about designing a sustainable, intelligent, people-powered future, with the customer at the heart.

In this forward-looking interview, Victoria outlines how a centralized utility is evolving into an adaptive energy platform, why co-creation across 10+ countries is her transformation superpower, and how AI must amplify, not replace, human agency.

If you think transformation is just a checklist or a change program, think again. Victoria shows us that transformation is a mindset, a culture, and a shared responsibility.

Download the full interview to learn more about:

• How E.ON is shifting from power supplier to playmaker in the global energy transition
• Why co-creation, clarity, and consistency matter more than top-down mandates
• How to connect customer-centricity directly to commercial value—without losing sight of purpose
• What it really takes to lead transformation at scale—across cultures, complexity, and constant change