Applying new technologies to time-tested approaches for managing company performance offers unprecedented opportunities for company-wide improvement and establishing a culture of continuous improvement. Join this session to hear key insights on:

·       Monitoring and analyzing business process health with data-driven insights

·       Designing and redesigning automated processes collaboratively across business and IT

·       Streamlining and automating processes to improve effectiveness and reduce costs

Sponsored by: SAP Signavio

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Chet Harter

Vice President - Global Center of Excellence
SAP Signavio

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Join us for an inspirational journey as we unveil a captivating case study on the reinvention of Operational Excellence. Discover transformative strategies that demystify methodologies and technologies, fostering accessibility and accelerating day-to-day work. Delve into a new perspective on continuous improvement, explore diverse cultural influences on processes, and uncover the secrets of empowering employees to drive business transformation and embrace change.

• Learn how Olympus democratizes methodologies and technologies, fostering a culture of understanding and usability to accelerate and simplify day-to-day work across the organization.
• Explore the paradigm shift in continuous improvement, embracing forward-looking thinking to achieve goals that transcend traditional approaches.
• Unveil the formula of empowering and enabling employees to take ownership, drive business transformation and create a competitive edge.

Sponsored by: GBTEC

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Marc Stromberg

Co-Founder and Key Account Manager
GBTEC

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Sara Geising-Eggers

Vice President, Head of Global Process & Data Excellence
Olympus

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After building and leading the business optimization function at Niagara Bottling for over 3 years, Stella's role has changed to lead the larger enterprise business transformation with a consolidated approach. This case study will share what that approach looks like and how they have made progress in key enterprise transformation areas such as order management. Join this session and hear how transformation itself has evolved in the past few years and how Stella and the team has been successfully navigating the journey.

• A consolidated transformation approach to deploy enterprise initiatives and support company objectives
• The order management transformation journey
• Making time to do change management: A deliberate approach to driving tangible results

Stella Mooraj

Vice President of Business Transformation
Niagara Bottling

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The concept of transformation in organizations has undergone significant changes. Rather than solely pursuing incremental process improvements, today's companies are seeking innovative approaches, products, and processes to effectively engage their customers and employees. This panel discussion aims to explore how companies are adjusting their transformation strategies to address these evolving needs.

·       How have customer and employees needs and requirements changed? 

·       How have transformation gaols evolved for companies and how are we changing our transformation approach?

·       How to design new processes for customers and employees who work in very different ways today?

Beth Johnson

Director, Head of Credit Card Operations for Consumer Finance
Goldman Sachs

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Roshini Gutierrez

Director, Strategy & Performance
Par Pacific Holdings

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Stephen Donne

Head of Transformation Delivery
Nottingham Building Society

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Operational Excellence attempts are well known for providing hit or miss results, but what truly lies beneath this? When we took a step back and studied hundreds of deployments that have been delivered across most industries globally, we were surprised at what jumped out at us. A number of critical themes emerged that when used together, greatly enhanced the successful deployment of Operational Excellence and where one (or more) was missing, the results were far less impressive. So what is this formula for success? Join this session to find out. 

Sponsored by: Reinvigoration

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Chris Dando

Group CEO
Reinvigoration

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Sarah Wooledge

Head of Operations
LCS

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As companies scaling up their automation efforts, there are different ways to structure and approach automation at scale. This session will bring together a panel of experienced automation leaders to share their approaches to understand the pros and cons.

·       Where does automation sit; IT or Business - and what are the pros and cons?

·       Where do we go from here now that we have got an automation program going? What are the new trends in automation adoption?

·      From pilot to scaled automation: what are the key challenges and how do we overcome them?

John Standring

Former Executive Vice President, Enterprise Transformation
American Express

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Adil Khan

Director of Global Finance – Operational Excellence
BD

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Vincenzo Sposito

Director of Intelligent Automation and Transformation
Discover Financial Services

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• OPEX Week and Sensei Labs are conducting a state-of-transformation survey of business transformation and operational excellence leaders. Check your email for your invitation to participate or come by Sensei Labs booth!

• Join Jay Goldman, Co-founder and CEO of Sensei Labs, and Mike Mills, a seasoned transformation leader from KPMG and KKR, for a discussion about orchestrating transformation success.

• Technology enablement drives real-world transformation results. We’ll share a recent study by Constellation Research, showing that modern, purpose-built transformation platforms can drive 3x the results of traditional project management methods,

• We’ll explore a real-world application of Conductor in global transformation at Marelli, a global automotive parts supplier, led by Mike Mills during his tenure as Senior Vice President - Office of Value Creation and Change.

• We’ll share the interim results of our survey, with insights from Jay’s perspective at Sensei Labs, enabling thousands of transformation projects, and Mike’s extensive with KPMG and KKR.

• We’ll provide attendees with practical knowledge and strategies for successfully orchestrating business transformation success

Sponsored by: Sensei Labs

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Jay Goldman

Co-founder and CEO
Sensei Labs

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Mike Mills

Former Group Transformation Leader
Marelli

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Transformation doesn’t simply happen on its own. It requires a shift in mindset and that means to install a willingness to challenge and change long-held beliefs about structure and process. This panel brings together an elite group of transformation leaders to share their personal experiences and stories on what it takes to build that mindset, with real-life transformation scenarios:

·       Changing the way leaders think as one key step to redefining organizational culture

·       How to inspire and motivate the employees to challenge their existing beliefs

·       The ‘that has/hasn’t worked for me’ moment: Sharing personal experiences and stories

Amol Dharmadhikari

Vice President Operational Excellence
Expedia Group

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Jack Kahler

Executive Director, Global Business Transformation
Ingram Micro

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Janice Durant

Director, Continuous Improvement and Project Management
Newell Brands

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·       Reimagining transformation by digitalize core business systems including ERPs and CRMs

·       Building next generation business applications powered by AI and Low/No code platforms

·       Integrating digital technologies, systems, and data with modern data and AI foundation

·      Delivering a breakthrough digital experience, enterprise automation and connected ecosystem

Reto Sahli

SVP and Chief Information Officer, HAVI Supply Chain
HAVI

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Erin Boyd

Chief Digital Commercial Transformation Officer
AES

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Stephan Blasilli

Director, LEAN, Business Process Excellence, Sustainability & Innovation
EDP Renewables

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This case study will share the Mastercard journey where technology, platform and operational excellence have come together to drive rapid business growth.

·       Scaling business by rapidly leveraging technology platforms and operational excellence

·       Driving Operational Excellence in product development: overcoming the key challenges

·       Orchestrating enterprise transformation to drive growth and scalability

Kelli Pierce

SVP Operational Excellence
Mastercard

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Change is increasing exponentially. How will we personally and organizationally conquer the mountains of change we face? The answer: through simple tactics designed to build change competence and confidence, such as:

·       Always make change personal: start with you and help others join you

·       Shrink the change to get moving and build momentum: what small step forward can you take today?

·       Practice makes strength: competence and confidence come from repetition. Use the volume of change to your advantage

April Mills

Chief Change Officer, Intel Flex
Intel Corporation

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It’s an age-old problem that operating across shifts, sites, domains, and geographies makes true collaboration virtually impossible

Join us to hear how it is possible.  Learn from this case study

·       What tools and methods made collaboration easy and how they significantly improved levels of engagement

·       How coaching became easy – for everyone, everywhere in every language

·       What the response was from the shop floor

Sponsored by: Kaizapp

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Nick Racster

CEO & Founder
KaizApp AG

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• Understanding the reasons for switching from Visio to Nintex Process Manager
• The impact of applying the right (for your business) process management tool to change people's process perceptions and increase process acceptance
• Developing process management governance to accelerate process improvement from the bottom up

Sponsored by: Nintex

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Alla Porras

Business Process Consultant
WellMed

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Meghan Regalado

Senior Project Coordinator
WellMed

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In addition to efficiency gains, companies are now looking at new dimensions of transformation to drive significant growth. This panel discussion aims to explore the shifting context of transformation and discuss how organizations can switch gears to accelerate growth.

·       Adapting to the new business reality by growing and transforming at the same time

·       How can transformation lead to growth: going beyond process and technology to bring in strategy and leadership as key levers

·       Linking transformation with customer centricity to unlock new growth opportunities

Ekaterina Curry

Managing Director, Head of Operations, Multifamily/LeaseTrack
Millennial Specialty Insurance

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Ashish Gupta

CFO North America, Hygiene
Reckitt

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Susan Kushnir

Global Head of Investment Bank Talent and Development
Deutsche Bank

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Non-conformed processes, unstandardised data, unsatisfied customers; Jesper and his team saw a huge opportunity to reinvent their inspections process. It was not smooth sailing,  they had to get buy in from the leadership, find an AI based solution that fits the bill and implement the new tool and the new process whilst managing change. They certainly did it in style, winning the Digital Transformation Project Award at the OPEX Global Awards in 2023. Join this session to hear the key lessons they have learned:

·       Understanding the business challenges that call for an advanced approach to inspection processes

·       How to take the ownership and manage stakeholder buy-in when a project isn’t viewed as high priority?

·       Identifying and implementing solutions and new processes together

·       Exploring interesting and surprising findings throughout the change management process

Jesper Kronborg Pedersen

Director, IT Solutions in QM&HSE
Siemens Gamesa Renewable Energy

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The pandemic has disrupted traditional ways of managing people and process permanently, leaving us in the dark with blindfolds. This session will share key insights into navigating these key challenges and the steps taken to achieve monumental milestones in improving process visibility. The goal is to demonstrate how you can work smarter, not harder.

·       A controversial lean + agile model in managing process optimization

·       How do we go from poor documentation to transformative automation?

·       Bringing automation to life especially in a complex and changeable operating environment

·       Managing automation at scale: setting up a governance model for 24 hours and on demand bots that touch over 1 million transactions and reports

Tavis Addison

Director, Business Process Optimization
Volkswagen Financial Services

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Integrating bots with the BPM system can be complex, especially if the bots are built using different technologies or platforms. This session will provide a practical case study as well as key steps for how you can work through various challenges to enable enhanced automation.

·       Understanding the integration capabilities of both the bot platform and the BPM system

·       Developing the governance framework to ensure seamless data and context sharing

·       Sharing the Ryder experience of connecting bots to the ServiceNow system for an experience and automation uplift

·       The next step of moving towards AI and Generative AI 

David Friedman

Director, Intelligent Automation CoE
Ryder System

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Join Joel Neeb, the former VP of Execution and Transformation at VMware, for an enlightening journey into the heart of business transformation. Discover how VMware spectacularly shifted its operating model from traditional software enterprise sales to a cutting-edge SaaS business model in just 24 months, achieving an astonishing $5 billion in Annual Recurring Revenue.

In this session, you'll uncover the secrets to aligning your company culture and operations to thrive in the complexity of today's fast-evolving business landscape. Learn how simplicity isn't just a buzzword, but a superpower that can redefine the way you navigate through chaos. Joel will share enterprise-proven transformational templates that have been instrumental in streamlining VMware’s internal operations, tools, and culture, all aimed towards a singular, unified vision.

But that's not all. You'll also gain insights into how this transformation journey has enabled VMware to curate a rich repository of enterprise data, setting the stage for future advancements in the age of GenAI. Whether you're looking to transform your team or your entire business, this talk is an unmissable opportunity to equip yourself with the strategies needed to dominate in a world where change is the only constant.

Joel Neeb

Former VP of Execution and Transformation
VMware

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Creating a culture of sustainable performance improvement starts with a clear OE framework. This session will share a great hands-on approach from RWE on how they have cascaded strategies all the way down to the team and personal level, leading to a culture of continuous performance improvement.

·       Introducing the “what” and “why” for the six dimensions of the RWE OPEX framework

·       Sharing how to cascade and link targets from the Leadership team to a personal level, using a tool called OGSM (Objectives, Goals, Strategies, & Measures)

·       Showing examples of using the KPI tree to link the top strategies with personal deliverables

Andrea Giannotta

Vice President Business Transformation
RWE

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