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Customer Crisis: COVID-19

During this incredibly sensitive time, brands must be mindful of the decisions they make as the impact on customer loyalty and employee experience may last long after this health epidemic blows over. Read our article exploring COVID-19: Customer care and employee experience in times of widespread social stress for more details on how many businesses are starting to contemplate how this outbreak could shift customer needs and employee expectations.

What is the Digital Workplace?

The digital workplace has advanced significantly throughout the past decade and as we move into a new era of remote working, why not learn more about the subject? This detailed infographic gives you a snapshot of key statistics and trends, including: what we know, today's challenges, managing email, duplicating work, searching for information and more.

Evolution of the Digital Workplace

We interviewed a number of industry thought leaders responsible for their company’s digital workplace strategy and asked them to walk us through their digital workplace journey through the past decade and to outline their predictions for the new decade. They each provided a brief overview of how the digital workplace has, and continues to evolve before moving on to the three elements that make up the digital workplace landscape: Technology, Processes and People.

Employee Experience: Today & Beyond

We had the chance to hear from Brett Caldon, CEO of Workgrid Software, and gain expert insights into how IT plays a significant role in employee experience and the future of the digital workplace. Brett is Head of Business Operations for Workgrid Software, a tech start-up and wholly owned subsidiary of Liberty Mutual Insurance. In an era of disruption and evolving customer and employee expectations, he is responsible for solving for emerging business needs by delivering innovative technology and software products to support the enterprise.

How Companies Can Leverage Mobility as a Catalyst for Digital Transformation

We had the pleasure of sitting down with Gina Gallo, CEO of Stratix, to discuss her expert insights into how mobility helps drive the digital transformation change and help connect the employee experience to that of the customers.

60 Seconds with Automation Leaders

We interviewed four leaders from the automation space to divulge their insights into their company’s automation strategy, automation journey, the impact this has on their business, the role their solution providers play in their automation, and much more.

2020 Agenda: OPEX Virtual Exchange

Download the 2020 agenda for the first ever Virtual OPEX Exchange to find out more about the online interactive Roundtables, Panel discussions and plenary sessions that will be taking place.

The Exchange will be held on 26 - 27 May 2020 - 100% online.

Speakers include:

  • Nabil Malouli, VP Global Ecommerce, DHL
  • Tim Baum, VP Operations, Hooters
  • Christina Gasperino, Global Transformation Leader, Johnson & Johnson
  • Yosi Kossowsky, Global Leader Change Management, Cisco
  • Thom Keehan, VP Enterprise Quality & Operational Excellence, DAIKIN


COVID-19 Action Guide

Treding Insights from IBM on how to manage amid chaos, ambiguity, and fear

COVID-19 and shattered supply chains

The COVID-19 pandemic has revealed vulnerabilities in global supply chains across most, if not all, sectors and industries. Find out from IBM's experts' insights on how to reduce vulnerabilities through smarter supply chains.

What's In Store for 2020?

The OPEX Exchange returns for 2020. Find out what's new and get a glimpse of some of the sessions you can expect from some of our key speakers. 

4 Ways To Build A Culture Of Operational Excellence

Hear from 4 leading transformation experts on how they are building a culture of Operational Excellence and what they hope this cultural change will bring across their organizations.



Related Content:

Whats In Store for OPEX in 2020?

Top 15 OPEX investment Priorities for 2019

Building the Cognitive Enterprise: A blueprint for AI-powered transformation

Building the Cognitive Enterprise: A blueprint for AI-powered transformation

A new era of business reinvention is dawning. Organizations are facing an unprecedented convergence of technological, social, and regulatory forces. As artificial intelligence, blockchain, automation, Internet of Things, 5G, and edge computing become pervasive, their combined impact will reshape standard business architectures. The “outside-in” digital transformation of the past decade is giving way to the “inside-out” potential of data exploited with these exponential technologies.

Post Event Report 2019

In 2019 we welcomed over 70 experts in Operational Excellence & Process Improvement from leading organizations to our OPEX Exchange to discuss their challenges and the latest trends over two days of networking, inspiring case studies, interactive Think-Tank discussions and one-to-one business meetings.

Session highlights included: 

  • Women in Business Transformation: Re-Defining the Future of Leadership
  • Robust Transformation to Achieve Scalable Change
  • Building and Coaching Teams to Deliver New Agile Ways of Working Across Your Enterprise
  • Proactive Transformation to Avoid Disruption in your Enterprise

The C-Suite Diaries

At the last OPEX Exchange, we heard from Mollie Bell, Former Chief Transformation and Engagement Officer at Credit Union National Association; Donald Kuk, Chief Transformation Officer at Mednax as they share their top tips.

OPEX Interview: Exclusive Insights with Acadia

Ahead of the OPEX Exchange April, we spoke with Josh Crone, VP & CTO of Software Products at Acadia to get his insights into the future of Operational Excellence.

OPEX Interview: Exclusive Insights with Thoughtexchange

Ahead of the OPEX Exchange this April, we spoke with our Chair for the event, Angela Garinger, Director of Corporate Solutions at ThoughtExchange, to get her thoughts and opinions on the future of Operational Excellence and her insights into Change Management.

OPEX Exchange July 2019 - Post-Event Report

If you missed the OPEX Exchange in 2019, you don’t need to worry because we’ve put together the highlights within one detailed report. You’ll discover which of your peers attended, what their investment priorities and interest areas were and how you can get involved in the 2020 edition of the Exchange.

Top 15 OPEX Investment Priorities for 2019

Ahead of the 2019 OPEX Exchange, attendees were asked what their highest priority challenges are for 2019 and areas they plan to invest in the next 6-12 months.

Download the infographic to see the full results.

Supercharge Your Workforce’s Productivity

Understand how they learn and influence behavior change.

OPEX Exchange April 2018 - Post-Event Report

At April 2018's OPEX Exchange, we were delighted to welcome so many of the leading Operational Excellence professionals to gather in one place from a whole array of sectors to discuss and debate business transformation and continuous improvement strategies for 2018 and beyond.

Across two days, our attendees gathered together for exclusive case study presentations, thought-provoking panel discussions and in-depth interactive Think Tanks and roundtables to enable idea sharing and benchmarking at the highest level.

Download the report for all the details!

Signavio: 7 Step Guide to Operational Excellence

Operational excellence is no longer the exception, it is the expectation of consumers. Learn how to meet and exceed these expectations with our practical 7 step guide. It provides clear, actionable steps and tips from process leaders on how to achieve operational excellence, independent of allegiances to any particular methodology.

Signavio: How to Create a Single Source of Truth - A Guide for Business Transformation

Who would have predicted that by 2018, more than 3 million workers globally will be supervised by a “robo-boss”? At least, that’s the way things are trending according to Gartner’s report “Top Strategic Predictions for 2017 and Beyond: Surviving the Storm Winds of Digital Disruption.” Change in every direction is affecting businesses faster than ever before, but this is especially true in terms of new technologies. Creating a single source of truth can help with business transformation.

Process Excellence In The Digital Age Of The Customer

A Forrester Consulting thought leadership paper commissioned by IBM on the transition from Business Process Management to Digital Process Automation

How the Exchange Model Works for OpusWorks

OpusWorks® has been serving the process excellence industry for 25 years. So why do they sponsor the OPEX Exchange?

Ahead of the OPEX Exchange taking place in April 2017, Andrea Charles, Senior Editor for the PEX Network, spoke to the OpusWorks® President Rob Stewart, to find out more about how and why the Exchange model continues to work for them.

OPEX 2017 Post-Event Report

Take a look at some of the themes and sessions that took place at the 2017 OPEX Exchange by downloading the Post Event Report which covers:

  • Discover key attendance stats so you can see who participated
  • Understand what your peers are investing in during 2018 and beyond
  • Find out what our delegates top projects were in 2017

Operational Excellence in 2017

We are entering a time of rapid transformation and leveraging operational excellence effectively will be paramount for success. Every organization has processes, but why is driving and sustaining an operational excellence initiative such a complex mission? In this report, we take a closer look at the current state of play for operational excellence and the leadership skills and qualities the OPEX leaders of the future will need.

Ahead of the OPEX Exchange taking place the 4 to 6 April 2017, in San Diego, California, the PEX Network reached out to four senior executives in the space, to glean their insights on the future challenges and opportunities for operational excellence and what is required to be the steward of an OPEX initiative in 2017 and beyond. Download the Operational Excellence in 2017 report here.