America's Only Executive-Level OPEX and Business Transformation Event

April 20 - 21, 2021 | Virtual Exchange | 100% Online

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2021 Attendee List

Customer Crisis: COVID-19

During this incredibly sensitive time, brands must be mindful of the decisions they make as the impact on customer loyalty and employee experience may last long after this health epidemic blows over. Read our article exploring COVID-19: Customer care and employee experience in times of widespread social stress for more details on how many businesses are starting to contemplate how this outbreak could shift customer needs and employee expectations.

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