26th - 27th June 2024
| London Heathrow Marriott Hotel, UK
DAY TWO: 27th JUNE 2024
8:30 am - 9:00 am
EVENT REGISTRATION AND BREAKFAST
9:00 am - 9:10 am
EXCHANGE WELCOME AND CHAIRPERSON’S OPENING REMARKS
9:10 am - 9:40 am
SERVICE INDUSTRIALISATION AND DIGITALISATION’S IMPACT ON OPERATIONS AND CUSTOMER EXPERIENCE
Join one of the true innovators in the hospitality industry as they share their experience leading the transformation of the Radisson Hotel Group’s Operating Model while securing timely and fast integration across geographical areas, functions, hotels and corporate offices. They will reveal how service industrialisation and digitalisation has impacted their business and how the lessons learnt from this case study can be applied in every sector to revolutionise operations and customer experience.
9:40 am - 10:25 am
DRIVING BALANCE BETWEEN PROCESS, GOVERNANCE, OWNERSHIP AND TECHNOLOGY TO OBTAIN OPERATIONAL EXCELLENCE
Bring all the lessons learnt and challenges explored so far at the event to the forefront of your conversations. With these new perspectives, explore why so many digital transformation projects fail by not laying the sufficient groundwork or reviewing the core drivers of transformation.
Hear from our transformation experts about how to maximise gains from investments in new technology and learn how to successfully execute enterprise-wide transformation – not by identifying specific technologies and use-cases, but by discussing the holistic strategy lacking all too often in transformation initiatives.
10:30 am - 11:00 am
ONE-TO-ONE BUSINESS MEETINGS
10:30 am - 11:00 am
PEER-TO-PEER NETWORKING
10:30 am - 11:00 am
KNOWING WHAT YOUR PRIORITIES ARE AND WHAT SUCCESS MEANS FOR YOUR BUSINESS
11:05 am - 11:35 am
ONE-TO-ONE BUSINESS MEETINGS
11:05 am - 11:35 am
PEER-TO-PEER NETWORKING
11:40 am - 12:25 pm
THE METRICS TO TRACK WITH YOUR TRANSFORMATION
11:40 am - 12:25 pm
BUILDING DATA AND ANALYTIC CAPABILTITIES TO SUPERCHARGE YOUR TRANSFORMATION
12:30 pm - 1:00 pm
ONE-TO-ONE BUSINESS MEETINGS
12:30 pm - 1:00 pm
PEER-TO-PEER NETWORKING
1:00 pm - 2:00 pm
NETWORKING LUNCH
2:00 pm - 2:30 pm
ONE-TO-ONE BUSINESS MEETINGS
2:00 pm - 2:30 pm
PEER-TO-PEER NETWORKING
2:00 pm - 2:30 pm
CREATING A CASE FOR TRANSFORMATION DURING BUDGET CUTS
2:35 pm - 3:05 pm
ONE-TO-ONE BUSINESS MEETINGS
3:10 pm - 3:55 pm
THE WORLD OF BUSINESS IN 2023: WHICH TECHNOLOGIES DO YOU NEED IN YOUR TOOLKIT?
2:35 pm - 3:05 pm
PEER-TO-PEER NETWORKING
3:05 pm - 3:50 pm
HOW DO YOU THINK STRATEGICALLY WHEN FACING SO MANY IMMEDIATE FIRES TO PUT OUT?
