25 - 26 November, 2019 | Taj Dubai, Dubai, United Arab Emirates

Seema Singh

Business Process and Quality Assurance Consultant Sharjah Commerce and Tourism Development Authority

Her expertise lies in the field of Quality Management, Business Excellence and Business Continuity Management. She is a Lead Auditor ISO expert for Quality Management systems, OHSAS system, Environment Management System. She is also an expert in facilitating balanced scorecard development & deployment, cascading & alignment of scorecards, implementing Performance Management Systems & establishing strategy management based on principles developed by Dr. Kaplan & Norton.

Conference Day One: Monday, 25 November 2019

1:30 PM FIRESIDE CHAT: An empowered culture: A responsible, self-driven and aligned mindset

Leaders and organisations need to rapidly modernise day-to-day activities in their operations to get the most out of their employees. With 43% of GCC’s population under the age of 30, developing and becoming increasingly modern is key to promote a healthy and a friendly environment. Citizens and residents are changing equally rapidly and being agile can ensure governments respond to them in the language they like to hear

  • Tackling the “why do we need change” group by focusing on small but impactful wins to gain buy in
  • Coaching, guiding and mentoring instead of enforcing is the best way to truly be agile
  • Embracing the cultural, technological and mindset change, both from internal and external factors

3:00 PM Driving ROI by continuous assessment, improvement and appreciation

Why measure ROI in public services? Continuously assessing the emotional, economical and societal impact of government services is an important factor to ensure an investment-friendly, happy and cost efficient environment, a must for any government organisation

  • How digitally-connected services gain the most ROI in the long run?
  • Understanding the areas of improvement to avoid grievances and losses
  • Appreciating and pushing organisations and employees to bring in motivation

Check out the incredible speaker line-up to see who will be joining Seema.

Download The Latest Agenda