Fostering a lean, agile and creative culture by leveraging design thinking and innovative strategies and processes

The next phase in performance, creativity, culture and excellence

Under the directives of the leaders in the UAE, government authorities have set out objectives and missions to make UAE the happiest country in the world and have set benchmarks, initiatives and programmes in order to reach excellence in services.

What will set apart services and processes from the pack is the ability to be agile, lean and embrace change along with driving new mindsets through innovations, design thinking and next generation strategies and technologies that will accelerate the standards in process structures and service delivery.

In line with the various excellence programmes and initiatives set out by the government for the government, the Government Excellence Week will provide governments a platform to discuss opportunities and the way forward in creating more efficient processes, leverage design thinking for their organisations and how a lean and agile process structure will lead to creativity, leadership and innovation for a happier and investment friendly community.

Featured Speakers

Your Government Excellence Week Experience!











Attend, learn and accelerate your service delivery performance levels through:


Unlocking the power of 10x and design thinking strategies to drive innovation into your customer delivery frameworks


Reducing customer stress, frustration and complaints - Building emotional intelligence, empathy and new communication mechanisms into your service staff training


Stay Agile and Lean! Understand the opportunities for agility and lean training for all levels in your organisation and enhance organisational and operational efficiency and excellence


Showcase your leadership capabilities! Get ahead of the industry, align yourself with those pioneering in excellence and customer happiness make sure you are seen as the most innovative and creative in the field

Developing “super agents”! Empowering your agents with real-time customer insights to deliver exceptional service and become ambassadors for your organisation, city, and ultimately the country


Transforming your customer center operating model – how will the rise of chatbots, cloud and automation impact your workforce planning, training and priorities?


Creating customer happiness through employee happiness! How to motivate your teams to be creative and deliver top service standards


Hear from the best excellence, happiness, strategic and creative leaders and influencers and discuss the ever evolving role of excellence

Who should attend?

Director / Chief/ CEO/ President/ Manager/ Leader/ Acting Director / Consultant/ Advisor of:

From the following industries:

  • Excellence
  • Service Excellence
  • Corporate Excellence
  • Government Excellence
  • Strategy
  • Customer Experience
  • Customer Happiness
  • Happiness
  • Call/ Happiness Center
  • Employee Happiness
  • Wellbeing
  • Operation Excellence
  • Business Transformation
  • Corporate Development
  • Learning and Development
  • Training
  • Emiritisation
  • Performance
  • Quality
  • Compliance
  • Awards
  • Capacity Building

  • Federal Authorities and Ministries
  • Local Authorities
  • Government Owned Companies
  • Government Supported Companies
  • Private Offices
  • Semi Government Organisations
  • Multinational Groups
  • Large Family Owned Businesses
  • BFSI
  • Healthcare
  • Tourism
  • Hospitality