Ali Alkhazali

Service Excellence Manager Abu Dhabi Ports

Part of the Abu Dhabi Award for Excellence in Government Performance winning team, he is deeply passionate for service excellence with over 15 years of extensive experience in customer service, contact centre and service excellence along with strong focus on leadership and design service transformation in order to achieve service excellence.

Conference Day One: Monday, 25 November 2019

12:50 PM Moving from tweaking to transforming - Aligning service and process design with organisation strategy

Demonstrating clear alignment between organisations vision, strategy and objectives with their projects and continuous improvement is critical for achieving excellence, transformation takes place only when a strategy is well-translated into actions - Strategy Into Action (SIA) - to develop a real performance and excellence culture.

  • Design service transformation strategy to achieve service excellence
  • Create service excellence culture across all the organisation
  • The power of Net Promoter Score & KIZAEN
  • Breakthrough concept

1:30 PM FIRESIDE CHAT: An empowered culture: A responsible, self-driven and aligned mindset

Leaders and organisations need to rapidly modernise day-to-day activities in their operations to get the most out of their employees. With 43% of GCC’s population under the age of 30, developing and becoming increasingly modern is key to promote a healthy and a friendly environment. Citizens and residents are changing equally rapidly and being agile can ensure governments respond to them in the language they like to hear

  • Tackling the “why do we need change” group by focusing on small but impactful wins to gain buy in
  • Coaching, guiding and mentoring instead of enforcing is the best way to truly be agile
  • Embracing the cultural, technological and mindset change, both from internal and external factors

Check out the incredible speaker line-up to see who will be joining Ali.

Download The Latest Agenda