Attend, learn and accelerate your service delivery performance levels through:

Unlocking the power of 10x and design thinking strategies to drive innovation into your customer delivery frameworks

Reducing customer stress, frustration and complaints - Building emotional intelligence, empathy and new communication mechanisms into your service staff training

Stay Agile and Lean! Understand the opportunities for agility and lean training for all levels in your organisation and enhance organisational and operational efficiency and excellence

Showcase your leadership capabilities! Get ahead of the industry, align yourself with those pioneering in excellence and customer happiness make sure you are seen as the most innovative and creative in the field

Developing “super agents”! Empowering your agents with real-time customer insights to deliver exceptional service and become ambassadors for your organisation, city, and ultimately the country

Transforming your customer center operating model – how will the rise of chatbots, cloud and automation impact your workforce planning, training and priorities?

Creating customer happiness through employee happiness! How to motivate your teams to be creative and deliver top service standards

Hear from the best excellence, happiness, strategic and creative leaders and influencers and discuss the ever evolving role of excellence

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