2025 Industry Insights & Reports

The Post-Event Report captures the key takeaways, strategic insights, and standout sessions from the sold-out Spring edition of the Chief Transformation Officer Exchange in Austin in April 2025. Designed for senior leaders driving end-to-end enterprise change, it explores the intersection of mindset, skill set, and tool set, offering a practical lens to embed transformation at scale.

Download the report to explore:

• A New Leadership Mindset: Why transformation is no longer a project, but an ongoing discipline grounded in strategic reinvention and cultural agility.
• GenAI for the Enterprise: How non-technical teams lead AI adoption—and how organizations like Visa embed GenAI through grassroots enablement and trust.
• Scaling Smart, Not Big: Tactics for driving measurable impact with lean teams, innovative tools, and people-first leadership.
• Real Lessons from Real Leaders: Explore proven strategies from brands like Dell, Ericsson, and Taylor Corp, on navigating change, tackling automation anxiety, and shaping the CTrO role as a strategic growth driver.
  

Discover how transformation leaders use emerging technology, human-centered design, and intelligent systems to embed agility and drive strategic value across the enterprise.

This practical guide is designed for leaders navigating AI adoption, workforce evolution, and end-to-end process improvement. It showcases the most impactful tools and technologies, from agentic AI and decision intelligence to hyper-automation and low-code platforms. It explains how to harness them in real-world transformation initiatives.

Download the infographic to explore:

• Emerging Technologies Shaping 2025: From blockchain and generative AI to BPM suites and machine learning, see how today’s most powerful tech stacks are used to solve enterprise challenges.
• Transformation Methodologies in Action: Learn how lean six sigma, process mining, and agile principles are evolving in a world of intelligent automation and faster iteration cycles.
• Leadership, Culture & Collaboration: Discover how the next wave of transformation demands more than change—it requires ownership, cross-functional alignment, and a reimagining of human-AI collaboration.

In this interview, we sat down with Steve Max, COO of Transaction Processing & Shared Services, U.S. Bank, who gives us an inside look at how transformation is being embedded into core operations and why success starts with empowering people and choosing the right partners.

Whether you're navigating economic headwinds, enabling your workforce, or evaluating vendors, this interview offers practical insight from a leader who’s doing it at scale.

Download to learn more about:

• Human-Centred Transformation: How to keep people at the heart of your strategy – even in the age of AI and automation.
• Vendor Partnerships That Actually Work: What top transformation leaders look for in external partners and how to build relationships that go beyond the transaction.
• Cross-Industry Lessons: Discover ideas and approaches that transcend sectors and how to apply them inside your organization.
  

In today’s climate of constant disruption, transformation is no longer a finite initiative, it’s a permanent capability. Discover how transformation leaders are embedding change at every level of enterprise, leveraging human-led transformation, and navigating the dual pressures of technological acceleration and organizational resistance.

This exclusive interview with Lizzie Pine, Executive Director, Head of Commercial Card Product Strategy & Transformation, JPMorganChase, she highlights how modern transformation teams balance execution with empathy, influence vendor strategy, and co-create with the C-suite to deliver sustained business impact.

Download to learn more about:

• Transformation without finish lines: Why today’s most successful organizations treat transformation as a constant, not a one-off
• From resistance to readiness: How co-creation and early stakeholder involvement turn blockers into champions of change.
• Put humans at the heart of change: Why empathy, empowerment, and upskilling are your edge in a fast-moving, AI-powered world.
  

Are You Ready to Lead Your Team Through Change?

In this compelling discussion, three accomplished leadership experts—Paul Suett, Director of Supply Chain Distribution & Logistics at Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President of Operational Excellence at Expedia Group, and Stephen Donne, Head of Transformation Delivery at Nottingham Building Society—reveal their tried-and-true strategies for driving transformational change.

Whether you're navigating organizational restructuring, implementing cutting-edge technologies, or managing evolving team dynamics, this case study provides actionable insights to help you excel.

Download to learn more about:

• Proven methods to motivate your team during periods of uncertainty
• How to craft and communicate a clear and compelling vision for change
• Strategies for overcoming resistance and fostering buy-in across your organization
• Real-world examples of managing AI integration and other major transformations
• Techniques to build a culture of continuous improvement and resilience
  

Discover how visionary leadership and strategic foresight drive transformative change.

This comprehensive infographic compiles insights from esteemed Chief Transformation Officers (CTrOs) at organizations such as Walmart, MIT, and the Medical University of South Carolina. Delve into the methodologies that have propelled their achievements, the lessons gleaned from their setbacks, and the guidance they extend to fellow leaders and those aspiring to lead.

Download this infographic to explore:

The Critical Role of CTrO: With continuous technological advancements reshaping industries, CTrOs are pivotal in redesigning processes to support personnel and foster a culture of agility.

Enhancing CTrO Impact on Transformation Initiatives: Learn how top CTrOs implement processes that elevate performance and cultivate organizational resilience.

Strategic Priorities for CTrOs Amidst Economic Challenges: Discover innovative strategies and tools that facilitate workforce transitions during periods of change, emphasizing the importance of continuous learning.