Interview | People and Tech in Harmony: How Transformation Leaders Can Strike the Right Balance

In this interview, we sat down with Steve Max, COO of Transaction Processing & Shared Services, U.S. Bank, who gives us an inside look at how transformation is being embedded into core operations and why success starts with empowering people and choosing the right partners.

Whether you're navigating economic headwinds, enabling your workforce, or evaluating vendors, this interview offers practical insight from a leader who’s doing it at scale.

Download to learn more about:

Human-Centred Transformation: How to keep people at the heart of your strategy – even in the age of AI and automation.
Vendor Partnerships That Actually Work: What top transformation leaders look for in external partners and how to build relationships that go beyond the transaction.
Cross-Industry Lessons: Discover ideas and approaches that transcend sectors and how to apply them inside your organization.

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Email: enquire@iqpc.co.uk