Organisations are continuously striving for better customer service by implementing new technologies and processes to better meet the growing needs of their customers.
The question is though: Are their customer service strategies and systems aligned with customer expectations?
A recent report by HDI research revealed that most organisations are unable to align their priorities with their customers’ expectations fully. It went on to explore how the needs of support teams often differ from those of the customers they are helping.
Download the report to find out:
• What % of organisations have aligned their priorities with customer expectations?
• What support professionals believe is important to customers?
• What support tools are most important?
• What factors to take into consideration when measuring the value of a customer interaction?
Is your customer service strategy aligned with your customers’ expectations?
Process Excellence Network Editor | 10/08/2014