[Video] 5 Steps to Process and Lean Collaboration

As process improvement expands throughout the enterprise, an organization may reach a point where the scale and complexity of business processes and improvement activities require a formal business process management approach. As this effort evolves to service the whole organization, Patrick Phillips, Chief Information Officer, Disaster Kleenup International, asks at PEX Week: How can BPM and Lean also become effective at serving a wider range of stakeholders, and deliver higher performance?