Business Process Management (BPM) is a disciplined approach to identifying, designing, executing, documenting, measuring, monitoring and controlling processes to achieve consistent, targeted results aligned with an organization’s strategic goals.
For years, BPM has been the engine room of process excellence. BPM can be described as both an organizational practice and a set of best practices that improve the way businesses operate. At its core, BPM is responsible for ensuring the delivery of value to customers and stakeholders, extending beyond processes to enhance organizational and technological journeys. These can span departments, systems and even external partners.
The BPM market is estimated to be worth more than US$21 billion in 2025, projected to grow to a staggering $70.93 billion by 2032, according to data from Fortune Business Insights.
Whether you’re a small business aiming to streamline daily operations or a large enterprise managing complex workflows across departments, BPM provides the means to help organizations achieve competitive advantage through process excellence.
However, a new age of autonomy and digital disruption is upon us. Emerging technology, such as generative AI and agentic AI, are redefining business operations and process management. This introduces several important factors into the BPM sphere. It also opens the door to a new era of process optimization – one where BPM acts as the foundation of AI
adoption and AI-enhanced process management.
Download this report to explore:
- How BPM is evolving
- Key trends shaping the BPM landscape
- How BPM enhances AI and digital adoption
- The future of BPM