It’s possible to have a software or technical project that is perfectly delivered but fails to deliver the outcomes that the business wants, says Ann Croom, President of InSource Solutions and SightBridge Consulting, a provider of process automation software and consulting. That’s why you need to consider your management system as an integral part of your plans.
In this Process Perspectives interview, Croom describes what ingredients need to be in place to succeed in process excellence and shares how her own company has evolved a focus on just automation to take a much broader business view.
Read a transcript of this interview here.