Certified Process Professional Master
Online Training Course

Spring 2022, TBC

Course Agenda

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Certified Process Professional Master

Certified Process Professional Master Training

$3,945

Learn how to drastically improve a process/ product and innovate using the Customer Experience Innovation method.
Discover how to ensure that processes are aligned to business and customer outcomes.
Find out why technology should be driven by experience design, and how to determine system capability requirements from the Process Performance Landscape.
Learn the method for rapid current state process mapping, and performing the key process diagnostics for customer centric improvement.
Come away with an understanding of the key concepts of customer centricity and the history of Business Process Management as we understand the links between process and Customer Experience

IQPC reserves the right to determine who qualifies as an end user

Please note:

All 'Early Bird' discounts require payment at time of registration and before the cut-off date in order to receive any discount.
Any discounts offered (including team discounts) must also require payment at the time of registration.
All discount offers cannot be combined with any other offer.

Please view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.