Data-Led Insights, Performance at Scale
October 7, 2025
| Free PEX Network Webinar Series
Marieke de Ruijter is Executive Manager Process Mining and Transformation at Westpac. She has over 20 years experience as a strategic advisor, general manager and change manager driving business transformation delivering improved customer experience, innovation, and performance improvement across a range of industries in Australia, Europe, North and South America. Marieke’s diverse background and blend of advisory, line management and global greenfield experience allows her to facilitate and drive strategic transformation with a practical and realistic perspective.
Agenda
12:00 PM Case study: Transforming Banking Operations: Process Mining as a Strategic Lever
Find out about Westpac’s pioneering use of AI-driven process and task mining through its Intelligent Process Office and discover how over 150 operational initiatives have been analysed to drive efficiency, transparency, and continuous improvement via the dual mining approach.
Key takeaways:
- Learn how Westpac combines process and task mining to drive end-to-end operational insights
- Discover how a central Intelligent Process Office (IPO) governs process improvement at scale
- Find out how citizen developers and low-code tools are accelerating automation across business units
- Understand how variant analysis and root cause insights can inform high-impact transformation initiatives
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