As one of the four largest financial institutions in Australia, driving operational excellence has always been a must to ensure optimised performance and quality customer care. Traditional delivery models no longer able to keep up with the fast-paced changing environment, has prompted NAB to adapt and transform to maintain competitive advantage, allowing for quick-wins in this COVID-era. Join Rodrigo, as he takes us through NAB’s journey from back to front. 

This session will address:

• Analyse customer pain points, and how to identify low hanging fruit
• Investigate technology gaps for targeted implementation
• How to create a more seamless UX through policy change

Watch the on-demand session here