Agenda Day 2: October 13

9:30 am - 10:10 am The emerging OPEX model and its impact on value creation

Vivek Veeraraghavan - Vice President APAC, Process Optimisation, Northern Trust

Organizations are being forced to re-look at the current strategies and re-evaluate the definition of value and also business models. The pandemic has accelerated the digital transformation journey and hence there has been a compelling need for a holistic approach and thought leadership as we move into the future.


Join this session to discover the:


  • After-effects of COVID: Redefining value creation for greater business impact 
  • Transform LAB teams from a fragmented framework to a consolidated model
  • Understand and build strategies to deploy new age technologies keeping in mind maturity 
  • Scaling and fast-tracking through a global horizontal deployment approach
  • Need for focus on upskilling talent on emerging technologies
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Vivek Veeraraghavan

Vice President APAC, Process Optimisation
Northern Trust

10:30 am - 11:15 am The 5 keys to maintaining agility and momentum in digital transformations

Elizabeth Watson - Vice President, Customer Experience, APAC, Conga
Terry Crawford-Smith - VP Sales, APAC, Conga

Digital transformation provides a unique opportunity to assert greater influence over business strategies and drive new value. But Research consistently shows that the majority of organisational change initiatives fail to produce the designed outcomes, wasting money, energy, and opportunity - not to mention the potential loss of top talent and clients. We can flip the odds in our favour by staying agile –and maintaining momentum - to have better transformation journeys.

Get your notepads ready! In this 45 minute session we’ll provide 5 keys to success, and open for a robust Q&A session where we can learn from each other’s successes and challenges, including:

  • How to create a top line growth mindset
  • Use new funding approaches to address resource challenges
  • Building a center around customer experience


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Elizabeth Watson

Vice President, Customer Experience, APAC
Conga

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Terry Crawford-Smith

VP Sales, APAC
Conga

11:30 am - 12:10 pm Effectively scale learning offerings through coordinated delivery operations

Julia Boettcher - Regional Lead Operational Excellence, APAC People Development, Google

To address the Covid-19 crisis, companies had to shift to digital-first training to meet their employees in the moment of need. A more relevant, meaningful and diverse portfolio of learning offerings was required to enable talent to build capabilities and better navigate the change. 


This led us to a new organisational structure and way of working together in order to have more impact by: 


  • Reducing end-to-end program development and ownership
  • Increasing scale and reach of our development offerings
  • Investing in our culture to amplify the change 
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Julia Boettcher

Regional Lead Operational Excellence, APAC People Development
Google