Join Our Free Virtual Sessions

Join our free open sessions at the Virtual OPEX Exchange to hear unique insights from leading speakers. Each session will have an interactive Q&A for you to engage and ask your most pressing questions. Check out the exciting presentations available and confirm your place today.


Session 1: Tuesday 26th May - 10.30 – 11.30AM EST

PRESENTATION: Rethinking Innovation: Ecommerce As The New Normal!

  • Nabil Malouli, VP Global Ecommerce, DHL

PRESENTATION: Reinventing Your Existing Business Architecture To Power Sustainable Transformation

  • Raphael (Rafi) Ezry, General Manager, IBM Services’ Cognitive Process Transformation Leader, North America, IBM

Session 2: Tuesday 26th May - 2.15 – 3.20PM EST

PRESENTATION: Organizational Ambidexterity - Balancing Efficiency and Innovation

  • Jessica Nordlander, Chief Operating Officer, Thoughtexchange

PANEL DISCUSSION: Adapting To The New Norm: Exploring Strategies For Scaling Excellence Through Remote Working And Getting The Most Out Of Your Operations Teams

  • Thom Keehan, VP Enterprise Quality & Operational Excellence, DAIKIN
  • Cheryl Tulkoff, Director of Corporate Quality & Continuous Improvement, National Instruments
  • Karthik Raman, Head of Clinical Services North America, Philips Healthcare
  • Noel Andrews-Sotta, Executive Director Operational Excellence, CDK Global

Session 3: Wednesday 27th May - 10.10 – 10.55AM EST

PANEL DISCUSSION: How Do You Build A Business Case For Your Change Management Strategy? Balancing Cultural Transformation In The Time Of A Crisis

  • Christina Gasperino, Global Transformation Leader, Johnson & Johnson
  • Rama Siva, Head of Workforce Transformation, Agile & Human Capital Strategy, U.S. Bank
  • Yosi Kossowksy, Global Leader Change Management, Cisco
  • Nicolette Freeman, Executive Director Performance Improvement, JPMorgan Chase & Co.
  • Session Moderated By Dessalen Wood, Chief People Officer, Thoughtexchange

Session 4: Wednesday 27th May - 1.55 – 3.10PM EST

PRESENTATION: Working Cross-Functionally To Achieve Company-Wide Buy-In, Unparalleled Customer Experiences And Longevity In Your Digital Transformation Projects

  • Andrew Pfeiffer, Manager BPM Centre of Excellence, Cox Communications

PANEL DISCUSSION: Working Across The Business To Engage From The Top Down In Your Operational Projects And Scale Excellence Throughout Your Enterprise

  • Tim Baum, VP Operations, Hooters
  • Heather Vidal, AVP Digital Strategy & Transformation, MetLife
  • Ekaterina Curry, Global Head of Ratings Operations, S&P Global Ratings
  • Panel moderated by Anita Karlsson-Dion, GM Cognitive Process Services, IBM North America