Day One

Companies are often seduced with digital solutions and promises of a ‘quick fix and big returns’, however, while millions are often invested in technology, many often neglect to invest in organisational and operational changes and lack strategic vision to support the business goals. In this session, discover insights and practical examples on how to translate technology transformations to real business value. 

  • Implementing change management to communicate strategic vision across organisation
  • Strengthening process and performance management, and continuous improvement 
  • Integrating Business Architecture, BPM and Process Improvement to achieve business and customer excellence 


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Michel Ramos Mellis

Global Director Business Transformation
Unilever Food Solutions

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Todd Gernady

Senior Manager Business Architecture & Process Re-Engineering
United Airlines

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Tony Benedict

President
Association of BPM Professionals International

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Atul Sahai

SVP Strategy and Operations
Ally.io

10:00 am - 10:40 am EST Drive your Enterprise-wide Business Process Management Initiative

Paul Hsu - Director of Product Marketing, Nintex

An enterprise-wide business process management initiative doesn’t mean a one-time process documentation audit for compliance purposes; nor is it a one-time effort to maintain your existing automation processes. And it is certainly not an effort to satisfy leadership team’s project management objectives. Instead, business process management is the practice of improving company performance by managing and optimizing business processes. In doing so, you need to document and continuously improve upon your processes. Doing that successfully overtime is a key component to drive a successful enterprise-wide business process management initiative. 



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Paul Hsu

Director of Product Marketing
Nintex

11:00 am - 11:40 am EST Driving Organizational and Technical Transformation with a Two-Pronged Approach

Zoe Smith-Paterson - Business Process Management Consultant, CareFirst
Alexis Hippe - Senior Regulatory Project Manager, CareFirst

Alexis Hippe and Zoe Smith-Paterson have a long history with Signavio. Join this session to find out how they brought their expertise to bear at CareFirst, helping to embed business transformation and a process mindset within a large insurance company. Discover insider tips such as how to find and foster internal champions, the best ways to measure and report successes to skeptical decision-makers, and why the willingness and ability to pivot is vital to success.



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Zoe Smith-Paterson

Business Process Management Consultant
CareFirst

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Alexis Hippe

Senior Regulatory Project Manager
CareFirst

12:00 pm - 12:40 pm EST Delivering Impactful Employee Experiences with a Human-Centered Approach.

Tony Thomas - Chief Customer Officer, Skuid

Technology has become part of the problem instead of the solution. When humans aren’t considered up front, your tech stack creates barriers to productivity and destroys flow. By putting the right apps in front of your teams that match unique workflows, they can collect and use more accurate data, make more informed business decisions, and ultimately gain efficiencies in cost, time, and resources. In this session, hear real-life examples of how organizations are achieving operational efficiency through:

  • Business agility driven by app agility
  • Impactful, human-centered experiences
  • Connected consoles that seamlessly weave data into one view and foster collaboration




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Tony Thomas

Chief Customer Officer
Skuid

  • Speeding up the Time and Motion study​
  • Limiting disruption to employees enhancing the insights
  • Automatic collection of baseline data and benefit value analysis  
  • Importance of having all process variants available for root cause analysis​


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Brent LaRoche

Operational Excellence Manager
Ascension

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Scott Teeple

Senior Director Solution Engineering
Skan

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Kang Yu

Product Manager
Skan