This session explores how leaders can design organisations, operating models, and management systems that are resilient, adaptive, and ready for measurement. We’ll examine how modern operations must balance human-centred design with digital enablement — ensuring that data, technology, and people align to create sustainable performance improvement.

Through discussion and case insight, we’ll unpack how to:

• Build operating models that integrate CI disciplines with digital intelligence
• Redesign management systems for agility, clarity, and accountability
• Create measurement systems that track performance and enable transformation
• Foster cultures that embrace experimentation, learning, and data-driven decision-making