Interview | Leading through Disruption: Rentokil Terminix & BrightHorizons CTrOs on the Human side of Transformation

In this episode of Transformation Talks, we're joined by two leaders redefining what it means to lead change at enterprise scale: Priya Krishna, Chief Transformation Officer at Bright Horizons, and Mac McAllister, Chief Transformation Officer and General Council at Rentokil Terminix.

As organizations evolve beyond siloed models and into more connected, customer‑centric systems, the CTrO role is increasingly focused on solving complex, cross‑functional challenges. In this candid discussion, Priya and Mac explore how transformation leaders are moving beyond strategy to drive real, human‑centred change across the organization. From aligning stakeholders around a clear "why", to navigating resistance, feedback, and change fatigue, they share what it actually takes to bring people with you on a transformation journey.

Watch the episode to learn (no download required):

• Why transformation success hinges on clearly articulating the "why" and the "what's in it for me"
• How leaders use feedback, storytelling, and repetition to build real alignment
• Why resistance should be seen as insight rather than a failure indicator
• How to pace and layer change to avoid overwhelming the organization

This honest, peer‑led conversation offers a practical look at the realities of modern transformation leadership, and a preview of the challenges and solutions that will be explored in more depth at the Chief Transformation Officer Exchange in Charlotte, September 21–23.