All Access: Change Management for Business Transformation 2024
July 23 - 24, 2024
| Free PEX Network Webinar Series
Michael Dove
Vice President, Enterprise Process Excellence & Quality PSCU
Michael Dove is a member of the PSCU | CO-OP SOLUTIONS Member Experience organization and leads the Enterprise Process Excellence & Quality team. This team consists of Lean Six Sigma Master Black Belts & Black Belt Process Engineers, our Business Transformation Program Managers, Operational Business Intelligence, Operational Governance, Compliance & Quality as well as the Robotic Process Automation Center of Excellence. Michael has been at PSCU | CO-OP SOLUTIONS since 2013, working 23 years with Bank of America prior to that in various consumer banking customer facing and operation roles as well as began his career as a leader in Operational Excellence. He is a Certified Six Sigma Master Black Belt, Certified Scrum Master, certified ADKAR Change Manager & International Coaching Federation Associate Certified Coach.
Day 1 - 23 July
10:00 AM PANEL: Securing a resilient stakeholder network in the face of change
Explore the critical role of resilience among stakeholders during organizational transformation. Strategize to enhance stakeholder endurance and adaptability, ensuring they are well-prepared and positively engaged throughout the change process. Find out about practical approaches and mindset shifts required to cultivate a resilient organizational culture that can withstand the pressures of major change initiatives.
Join us to learn about:
- Defining what resilience means for stakeholders in different roles.
- Effective ways to maintain transparent communication.
- Helping stakeholders adapt and thrive during transitions.
- Prioritizing psychological safety and well-being to foster the right environment.
- Ways to assess resilience and tweak strategies accordingly
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