Most process failure happens between functions rather than inside them. Handoffs are where cost, delay and rework accumulate - and yet ownership models still tend to stop at the departmental boundary, leaving the people best placed to fix the seams without the authority to do it.

The reason is rarely ignorance. It is that End-to-end ownership asks functional leaders to accept accountability for outcomes they do not fully control, and to be measured on something other than their own function's numbers. That is a genuinely hard thing to ask, and most organizations quietly decline.

This panel examines what it actually takes: where the expensive handoffs are, what authority a process owner needs to be credible, and how to resolve the KPI conflicts that make cross-functional ownership fail in practice rather than in principle.

• Identify where handoffs between functions generate the most cost, delay and rework
• Understand what process mining reveals about cross-functional breakdowns that internal reporting hides
• Learn what authority a process owner needs to be taken seriously outside their own function
• Discover how to align conflicting functional KPIs around a single end-to-end outcome
• Explore how to handle the accountability problem when outcomes span several P&Ls
• Hear what genuine end-to-end ownership looks like in practice, and what it takes to sustain it