A great many organizations are not optimizing a BPM capability - they are trying to start one. The mandate arrives from somewhere (a failed transformation, an audit finding, an AI program that stalled on process data) and someone is handed responsibility for building the discipline from nothing, usually without a template, a budget line or an obvious first move.

The literature tends to skip this stage. It describes mature capabilities without much on how they got there, which leaves the people at the beginning to work it out in public and expensively.

This panel brings together leaders who have built process capabilities from the ground up, to talk candidly about what drove the investment, which approaches held, where resistance came from, and what they would sequence differently. It closes on where a newly established capability creates the conditions for AI-enabled process optimization, and why that foundation has to come first.

Join us for a lively discussion on:

• Understand why organizations are investing in dedicated BPM capabilities now, and what triggers the decision
• Compare different approaches to launching a capability from scratch - centralized, federated and center-of-excellence models
• Learn how to navigate the human side of BPM, from functional resistance to genuine engagement
• Identify the success factors that make a new capability sustainable rather than dependent on one sponsor
• Discover which foundations need to be in place before AI-enabled process optimization is viable
• Hear what the panelists would do differently with hindsight, and what they would do again