Saima Shafiq

SVP, Software Engineering Director, Head of Applied AI Transformation PNC

Saima is a seasoned technology leader with strong track record of strategy, management, and engineering execution across various business verticals, who demonstrates motivating leadership skills with 20+ years of experience in connecting businesses and technologies from ideation to implementation. She is recognized as an influential and results driven executive with heavier focus on artificial intelligence, data science, software engineering, and digital transformation solutions. She is experienced in identifying, prioritizing, launching, and driving critical initiatives to transform operations and enhance customer experience by effectively leading large teams with exceptional agility and organization skills. She has served various industry verticals with most experience in financial services focusing on corporate, Institutional, commercial, consumer, wealth, real estate, capital markets and treasury management.

Agenda Day 1

11:30 AM Democratizing Process: How AI Empowers Every Employee to Drive Operational Excellence

In most organizations, even those that have embraced digital transformation, process knowledge can still often live in silos — locked in disparate tools, individual knowledge holders, or outdated SOPs. Historically, documenting and then trying to improve business processes has fallen on the shoulders of a select number of process specialists, that have the time, technical skill, and a dedication to help organizations understand how work gets done. But that’s changing. In this session, we’ll explore how AI is starting to democratize process capture and management, giving every employee, regardless of role or process experience, the ability to contribute to and shape the way they work. From automatically generating processes based on recordings of people doing their daily activities to identifying process inefficiencies in real-time, AI is making process management faster, smarter, and more accessible. Join us to learn how organizations can leverage AI to unlock operational excellence at scale — reducing reliance on human bottlenecks and empowering teams to move faster, with confidence.

Key Takeaways:

  • Why traditional process management methods and teams no longer scale
  • How AI-powered process generation works — and why it’s a game changer
  • Real-world use cases • What to look for in an AI-first process platform