Herbert Harvey D’Costa

Head - Digital Transformation Tesco Business Services

I head the Digital transformation COE for Tesco Business Services. My team is responsible for the automation and digitization of business processes using RPA, Intelligent Automation and Digital Work flows. We help Teams across Tesco scale up and improve their outcomes by increasing adoption technology. I have 20 years of experience across customer service, technical support, Back office operations, Transaction Services, Work Force Planning, Quality Assurance, Transitions and Process Improvement.