Vice President - Airport Operations Control Centre
DUBAI AIRPORTS & FORMER RED ARROWS
Conference Day One : Monday 17 June 2019
Monday, June 17th, 2019
10:30 AM Achieving OPEX In The Worlds’ Busiest Airport: Creating A Customer-Centric Strategy To Drive Business Excellence To 90 Million Passengers A Year
It is essential that companies reinvent their processes to align with customers needs to not only remain competitive and stay in the game, but capture new sources of value and revenue streams. Often, companies fail to maximise their efforts because they focus only on the front-end experience and not change the backend operations that sustain it and therefore customer experience is not sustainable.
Dubai Airports has retained top position as the world’s busiest airport for over 5 years. This exclusive session will demonstrate how Dubai Airports delivers operational excellence to 90m+ passengers per year in a capacitylimited airport and why putting the customer at the heart of their processes is the key to business success.
In this session, we will examine:
- How to plan business transformation from the perspective of the customer to increase loyalty and overall ROI
- Redesigning operational processes to meet consumers demand and achieve end-to-end business excellence
- Secret to success - Exclusive Dubai Airport operational excellence insights
- A Red Arrows perspective: Can process excellence benefits from military techniques?