December 08 - 09, 2022 | Free PEX Network Online Event
Vineet Mehra
Product Head, Global Process Owner AP Moller MaerskA passionate leader that contributes beyond functional expertise. A people leader who delivers results through collaboration and clear communication. Strong drive to get work done, relentless pursuit of the right priorities and ability to focus organization efforts around the most important topics. A keen learner in rapid changing business environments. Leader with strong values, integrity, creativity, resiliency and goal oriented with high energy. Award winning leader who takes pride in leading change and creating impactful outcomes.
Vineet leads team of Product Managers and specialists who co-creates solutions to solve business problems creating bottom line impact, multimillion-dollar savings and improved NPS, setup integrated process automation solutions, ERP implementation and bolt on tools deployment to optimize working capital as well as workforce rationalization.
Having completed degree in accounting in 2003 and post-graduation in business administration in the year 2007 he continues to improve his skills on digital transformation with recent certification from Indian School of Business in 2018.
On a personal level, Vineet and his wife, Richa lives in Manila, Philippines with their son Aarav. As a family, they enjoy travelling, cooking and listening to music.
Day One
9:00 AM Case Study: How Maersk is driving efficiency in Accounts Receivable Collections through Cloud Telephony Automation
AR collection teams are often burdened by a vast number of calls leading to a large amount of customer base either not being prioritized effectively, or simply impossible to prioritize when handled by manual call teams. Maersk has taken steps to drive efficiency and effectiveness in collection processes by implementing a cloud-based dialler solution, automating the dialling process by identifying available agents and allowing for real-time analytics to support collectors and workforce management. Before implementing the solution, the use of manual processes only covered 10% of collection call lists - automation of the process across around 60 countries has led to a three-fold increase in maximizing agent productivity and improved customer contact rate.
For this session we are joined by Vineet Mehra, General Manager, Product Lead - Order to Cash for AP Moller Maersk, to share his insights on cloud automation for AR collections.
Join this session to hear more on:
- Automating AR collections processes and utilizing real-time analytics to support teams to drive efficiency.
- Effective change management when rolling out cloud-based automation solutions from scratch including workforce planning, new collection strategies and refined KPIs.
- Determining the right vendor to provide automated point solutions for your finance processes.
In Partnership With :
©2024 IQPC. All rights reserved.
