Harnessing the power of agentic AI: Striking the balance between autonomy and oversight

4 March 2025 I Free PEX Network Webinar Series 

Gladwin Mendez

Fractional Chief Data and Analytics Officer GEC Prudentia

Gladwin Mendez is a globally recognized leader in AI, data and governance, recently named among the Top 100 Global Leaders in Data & Innovation. As a Fractional Chief Data & Analytics Officer (CDAO) at GEC Prudentia, he helps organizations navigate AI, data strategy and governance with a proven track record of driving maximum impact through data/AI through ethical and responsible technology adoption. With over 19 years of experience, Gladwin has built several national Analytics Centres of Excellence in APAC, led major data transformations across financial services, insurance, utilities and was a stream lead for a privacy program at a large international bank. He is a Chartered Member of the Institute of Directors New Zealand, a board member at the Global Centre of Risk and Innovation (GCRI) in Canada, member of the Forbes Technology Council and advisory board member to responsible AI NFP theAssociation.ai and Corinium Global Intelligence. Gladwin’s mission is to bridge the gap between AI innovation, governance and real-world implementation, ensuring ethical AI adoption that benefits industry, academia and society alike.

Day One - 4 March 2025

9:45 AM PANEL DISCUSSION: Pioneering the path and setting the standard for ethical AI

According to CX Network’s global state report, 65 percent of CX practitioners either agreed or strongly agreed that customers are concerned about ethical AI use. As artificial intelligence continues to evolve, the ethical implications of AI technologies are coming to the forefront of public debate.

This panel will bring together thought leaders and industry experts to discuss:

·       How are we ensuring these systems make decisions aligned with human values?

·       What are the challenges you are facing for accountability and trust?

·       Who do you think is responsible when an agentic AI makes a mistake?

·       How can we implement ethical Ai practices and ensure compliance with emerging regulations?