Automation
Automation is the use of technology and machinery to perform tasks or processes without direct human intervention. It does this by assigning repetitive, routine, or time-consuming tasks to machines or software systems.
It plays an increasingly important role across different industries, ranging from manufacturing and logistics to information technology and business processes; to improve efficiency, reduce costs and enhance productivity.
As technology advances, new and more sophisticated opportunities for automation are appearing to help organizations stay competitive in the modern business landscape. Our resources explore how to get the best out of automation and the very latest advances in automation tools and technology.
Finance teams cautiously embrace AI while rethinking ROI
May 08 by Michael Hill
Finance leaders cautiously embrace AI to create more resilient, data-driven workflows by focusing on how business outcomes are achieved with AI technology
Starbucks: Cutting staff in favor of automation has failed
May 06 by Michael Hill
Brian Niccol vows to “fundamentally change” Starbucks’ strategy, hire more baristas and scale back automation
Visa taps AI agents to streamline transactions
May 01 by Michael Hill
VISA is betting on AI agents to remove the friction and mundanity of regular purchases
Duolingo to swap contractors for AI as automation takes hold
May 01 by Michael Hill
Duolingo will become “AI-first” as part of a major rethink of how it manages contractors, hiring and performance reviews
UiPath unveils first enterprise-grade agentic automation platform
May 01 by Michael Hill
New agentic automation platform marks a bold leap forward in how business processes are executed
IBM delivers autonomous security operations with agentic AI
April 29 by Michael Hill
Advanced AI features help transform cybersecurity operations, driving efficiency and precision in threat hunting, detection, investigation and response
Singapore Airlines enhances operational efficiency with OpenAI solutions
April 28 by Michael Hill
Singapore Airlines staff will benefit from an enhanced AI-powered virtual assistant designed to automate routine processes and provide operational guidance
Vodafone Business & ServiceNow launch AI-powered service automation
April 25 by Michael Hill
New solution uses agentic AI to help predict, minimize and manage service interruptions
5 highlights from Gartner’s 2025 Magic Quadrant for Process Mining Platforms
April 22 by Michael Hill
Read the highlights from the 2025 Gartner Magic Quadrant for Process Mining Platforms
British businesses face low employee morale & productivity
April 22 by Michael Hill
AI-powered automation can ease stress and burnout while enhancing productivity and morale
Frost & Sullivan lists industrial automation priorities for 2025
April 16 by Michael Hill
Frost & Sullivan released its latest list of imperatives reshaping industrial automation
Microsoft announces agentic automation with “bidirectional integration” between Copilot Studio & UiPath
April 16 by Michael Hill
New partnership enables developers to embed UiPath automations and agents directly within Copilot Studio and integrate Copilot agents in UiPath Studio
