The inspiration for ResponseTek and our award-winning customer experience management platform began in 1999, when our founder and CEO, Syed Hasan, wanted to show his gratitude to an airline employee who gave him outstanding service. Syed tried to pass his positive feedback on to the airline company, but quickly realised there wasn't a formal way for him to do this. That's when, on his flight back home, a vision sparked in his mind. He saw a technology solution that would give customers a quick and easy way to share their feedback with businesses, bridging the gap between a company's brand promise and the actual experience delivered by employees.

Solution Category
Business Transformation