The state of process automation report

Following a year of unexpected changes, the enterprise adoption of process automation has increased, with 97 per cent of enterprise IT decision-makers agreeing that process automation is vital to digital transformation. Camunda commissioned a survey of 400 IT decision-makers in North America and Europe to benchmark it and determine the biggest trends, challenges and opportunities for improvement.

The survey responses demonstrate the transformative business value that process automation delivers for a majority of organizations, enabling them to deliver new levels of service and expand market opportunities. It also spotlights the stark challenges enterprises are facing as they pursue automation and highlights that organizational process automation needs are increasingly challenged by a wide range of new technologies, infrastructures and use cases.  

This report provides new industry insights, benchmarks and data for process automation teams with insights on how organizations are using process automation to power innovation for successful digital transformation.

Download this report to learn why:

• Process automation actively contributes to the success of the organization
• The rise of remote work has amplified plans for investing in the strategy
• Poor implementation often leads to broken processes and potential loss of revenue
• Successful digital transformation relies heavily on well-orchestrated process automation