Thinking Business
Steve Towers

Process Excellence – a New Order of things? (Part 2 of 2)

The latest phase of Business Process Management (BPM) views process as simply the work we all do on behalf of achieving successful customer outcomes, writes Steve Towers.

by: Steve Towers
Published: January 17, 2013
Tags: Steve Towers, customer centricity, Outside In, BPM, Pex Week Orlando, Voice of the Customer, future of process excellence


Steve Towers

Process Excellence – a New Order of things? (Part 1 of 2)

The digitally networked, globally connected customers of today don’t abide by the rules of the industrial age, argues contributor Steve Towers. That’s why it’s time to rethink the factory line approach to business transformation.

by: Steve Towers
Published: January 15, 2013
Tags: Steve Towers, customer, BPR, Business Process Reengineering, Hammer and Champy, Pex Week Orlando, Voice of the Customer, Process Excellence


Steve Towers

4 Lessons from the Kodak "Moment of Truth"

Kodak's death spiral into Chapter 11 hell is a clarion call for all organizations struggling to come to terms with a new business landscape. Can you cross the rubicon and change your world? asks columnist Steve Towers in this month’s column.

by: Steve Towers
Published: February 14, 2012
Tags: Steve Towers, BP Group


Steve Towers

A Copernican Shift in Creating Business Success

The shift from production mindset (producing goods) to customer centred business (delivering services) has disrupted global business in fundamental ways, writes columnist Steve Towers. Here's how.

by: Steve Towers
Published: December 9, 2011
Tags: Steve Towers


Steve Towers

5 Tips for Delivering Killer Business Presentations

Have you delivered a "death by powerpoint" presentation or been the recipient of one? Here are five tips from Steve Towers to ensure your business presentations don’t require your audience to drink copious amounts of caffeine to stay conscious.

by: Steve Towers
Published: November 2, 2011
Tags: presentation tips, powerpoint, events, presenters, Steve Towers


Steve Towers

Tribute: Process Excellence and the Genius of Steve Jobs

After the news today Apple’s founder and visionary Steve Jobs had passed away aged 56, so much is being said rightly about the technical genius of the man. But beyond his astute commercial insight lies a deeper truth that is much more important to Process Professionals and all us involved in building and developing Process Excellence.

by: Steve Towers
Published: October 6, 2011
Tags: Apple, Steve Jobs, Steve Towers, Computers, legacy, Apple's legacy, lessons for process excellence, customer outcomes, BP Group


Steve Towers

Indian Takeaways - Lessons on Process from an Emerging Market

Major companies see the current crisis in the economies and approaches of the West as a major opportunity to expand their process success, whether it is through Business Process Outsourcing, the latest Lean insights or in fact the rapid take-up of customer centric thinking, says Steve Towers. Here's what the West can learn from one of the world's largest emerging economies.

by: Steve Towers
Published: September 28, 2011
Tags: Steve Towers, India, Process Excellence, IQPC, Lean Six Sigma and Process Improvement India, emerging market, emerging economy, Asia