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Diana Davis

Passion, innovation and the "perfect storm": 3 takeaways from PEX Week Europe

Process and passion are two words that you don’t often hear together. For many, process conjures up the image of arcane diagrams with lots of boxes and arrows, pointy headed statisticians creating fancy looking but unintelligible graphs and a dry, methodical way of working that makes life predictable but dull. However, that image doesn’t tally with the process professionals attending PEX Week Europe (PEX Network’s annual European conference ) earlier this week.

by: Diana Davis
Published: May 2, 2013
Tags: PEX Week Europe, Process Excellence, key takeaways, Process Excellence Conferece


Diana Davis

Process Improvement Tip #12: Have patience

Rather than lurching from one thing to the next, not allowing the dust to settle anywhere before you go and stir it up again, follow your improvement through and give it time to catch on in your organization. Often we underestimate the amount of time it takes for an improvement to become a habit.

by: Diana Davis
Published: November 2, 2012
Tags: Process improvement tips, PEX Masters, Process Excellence, patience, habit


Diana Davis

Process Improvement Tip #11: Give critics a chance to air their concerns

It’s hard to please everyone all of the time. And if you work in process improvement there’s a good chance that there will be those who feel worried about the changes that might be coming their way. Let them air their concerns.

by: Diana Davis
Published: October 31, 2012
Tags: Process improvement tips, PEX Masters, Change Management, dealing with change


Diana Davis

Process Improvement Tip #10: Appeal to the competitiveness of your business executives

Lack of executive buy-in to process improvement is often cited as one of the key reasons that process improvement initiatives fail to achieve their goals. Here's why appealing to the competitive side of executives might help.

by: Diana Davis
Published: October 29, 2012
Tags: process improvement, Process improvement tips, Continuous Improvement, Kaizen, competition, executive sponsorship, executive buy-in, PEX Masters


Diana Davis

Process Improvement Tip #9: Get your senior managers out of their offices

The more senior you are in an organization, the more that problems - and even customers for that matter - can appear like just a series of numbers on a spreadsheet in a management report. It’s easy to theorize about abstract numbers. But here's how to make those numbers real.

by: Diana Davis
Published: October 25, 2012
Tags: Process improvement tips, PEX Masters, leadership engagement, Gemba, going to the gemba


Diana Davis

Process Improvement Tip #8: Create cross functional teams

When you’re pulling together your process improvement teams, make sure you have representatives from every function that the process touches. While you might feel that a team of consultants or in-house process excellence specialist might be quicker solving the problem, if you don’t involve key staff you’ll have greater problems with adoption down the line.

by: Diana Davis
Published: October 23, 2012
Tags: Process improvement tips, PEX Masters, PEX Masters online, cross-functional teams


Diana Davis

Process improvement tip #7: Don’t announce change by e-mail

Your company is ready to launch a major process improvement initiative – perhaps it’s an efficiency drive or maybe you’re trying to improve quality within a particular business unit or product. What’s the first thing management does to launch the program? All too often, they send an e-mail. Here's why that might be fatal to your success.

by: Diana Davis
Published: October 18, 2012
Tags: Process improvement tips, PEX Masters, Jeff Cole, Change Management, change communication, e-mail, stakeholder, process improvement initiative


Diana Davis

Process Improvement Tip #6: Frame the problem you face in business terms

If you’ve framed your process improvement challenge poorly, the likelihood is you’re going to run into communication difficulties and resistance from others who just don’t "get" what you’re banging on about. Time to get out the artist's beret and do some framing.

by: Diana Davis
Published: October 16, 2012
Tags: Process improvement tips, PEX Masters, framing, context, PEX Masters online, Process Excellence, management skills


Diana Davis

Process Improvement Tip #5: Demonstrate the value of your work quickly to build trust

There will be those who treat your work with scepticism, some with enthusiasm, and some who might even be downright obstructive. For all of those groups – even those who are your ardent supporters – it is critical that you quickly demonstrate that you can and will achieve things that are valued by your organization.

by: Diana Davis
Published: October 11, 2012
Tags: process improvement tip, demonstrating value, PEX Masters, Process improvement tips, Credit Agricole, executive buy in, trust, Pex Week Orlando


Diana Davis

Process Improvement Tip #4: Learn to use failure productively

Show me someone who has never failed and I’ll show you someone who has never tried to do anything.

by: Diana Davis
Published: October 8, 2012
Tags: failure, Process improvement tips, PEX Masters


18 results
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