Master Black Belt
Craig James

Common VOC Mistakes & How to Avoid Them

Voice of the Customer (VOC) is a critical component of Six Sigma, helping us establish measures that serve as a foundation for each of the DMAIC phases, says contributor Craig James. But beware the common mistakes of VOC. Here are 4 of them and what you can do to avoid them.

by: Craig James
Published: December 20, 2011
Tags: customer, VOC


Robert Lopez

Four Factors for Getting the Right Project Under Your "Belt"

Too often new Black Belts go after huge organizational issues/problems and have at best mediocre success, writes Robert Lopez in this month's Tales from a Master Black Belt. Here are the four essential factors to make sure you don't bite off more than you can chew.

by: Robert Lopez
Published: September 21, 2011
Tags: Robert Lopez, Master Black Belt, Selecting projects, project selection, Six Sigma, Six Sigma transformation, getting started


Gregory North

Adapting Lean Six Sigma at Xerox

When you know where you are going and that it is a place you want to be, change is exciting, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. Here's how Xerox is evolving the who, the how and the what of Lean Six Sigma.

by: Gregory North
Published: August 17, 2011
Tags: Lean Six Sigma, Xerox, Lean Six Sigma 2.0, QwikSolver


Mark Fendley

Guts, Imagination & the Five Essential Elements of Continuous Improvement

You need people with guts to challenge the status quo - but beware turning everything upside down, writes Mark Fendley, Continuous Improvement Manager at BMW in this month’s Tales from a Master Black Belt. There are some things better left alone and you need to foster a culture that understands the difference.

by: Mark Fendley
Published: July 20, 2011
Tags: Continuous Improvement, Master Black Belt, Tales from a Master Black Belt, BMW, Mark Fendley, culture


Jeffrey M. Koff

Lean Six Sigma Top to Bottom and Everywhere In Between

Getting the buy-in of senior leadership to a Lean Six Sigma deployment goes further than just getting them to embrace DMAIC, says Jeffrey Koff, director of Lean Six Sigma Initiatives at Xerox Corporation. As PEX Network launches Tales from a Master Black Belt column this month, Koff gives top tips from Xerox on growing support for Lean Six Sigma at all levels.

by: Jeffrey M. Koff
Published: May 18, 2011
Tags: Jeffrey M. Koff, Tales of a Master Black Belt, MBB, leadership, soft skills, culture


Jeff Cole

Visioning and Burning Platforms: Know Your Audience

Meet Bob and Charlie. The past few years have been rough on us all, but especially so for old Bob. His company closed, he defaulted on his subprime mortgage, his 401k was lost in the crash, he caught swine flu, his wife left him and on his way out of town his dog bit him. These days he spends his time drifting from one small town to the next in drafty boxcars with all his worldly possessions in... Read more

by: Jeff Cole
Published: February 16, 2010
Tags: Six Sigma, Change Management, burning platform, visioning, JCG Ltd., Jeff Cole