Creating Winning Businesses: Deming’s System of Profound Knowledge

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Posted: 09/03/2012

When faced with challenging circumstances – declining revenue, loss of customers, declining profits margins, etc. – it is common for business executives to focus their attention on solving the immediate problem at hand by using standard management tools. Declining revenue? Create incentives so your sales staff sell more products. Losing customers? Raise targets for service levels on your customer help staff. Declining profit margins? Set your managers stiff pay-for-performance criteria.

By:
Posted: 09/03/2012