value
How has shared services evolved over the last 20 years? [Podcast w/ Apollo Tyres]
August 30 by Seth AdlerCOE of Appllo Tyres, Chris Gunning, discusses how shared services has moved up the value chain to add value for the business over the years
Discover the Hidden Value in your Customer Data
July 29 by Process Excellence NetworkAs the field of analytics turns more and more predictive, emphasis on using data moves to discovering unknown landscapes. But moving beyond the obvious to completely understand your customers’...
Speaking to the C-suite about BPM
June 03 by Process Excellence Network EditorWhat's keeping your CEO awake at night and how can you communicate why BPM would help?
Focused on Cost? Here's Why You Should Focus on Customer Value Instead
August 06 by William Cohen, Ph.D.How do you determine prices for your products and services? Start by looking at value from the customer’s perspectives rather than your costs, says columnist William Cohen. Here’s why.
Adding Value with Lean Improvements
June 13 by Process Excellence NetworkLean is often known as a tool for reducing waste. But should it really be about increasing added value in the business? Philip Holt, Director Customer Collaboration Online at Philips Consumer Lifest...
The Price of Sustainability
April 07 by Process Excellence NetworkHow do you assign value to sustainability? Are company profits and environmentalism compatible goals? Companies are starting to wake up to the financial benefits of sustainability, says John Peloza,...
Challenge to Six Sigma Masters: Show me the money!
November 23 by Gene RogersIn a tough economy, Six Sigma Masters have to demonstrate that they’re more than unnecessary overhead, says Gene Rogers, a Continuous Improvement Program Manager at oil & gas services firm Bak...
Value, Value Streams and Value Propositions
February 18 by Reg GoekeA recent question posed on Six Sigma IQ on value stream mapping raised an important issue for Six Sigma Black Belts, Sponsors and Champions: What are value streams, and how do you manage them? More im...
Competing for Customers and Winning with Value: Breakthrough Strategies for Market Dominance
April 25 by Book ReviewR. Eric Reidenbach and Reginald W. Goeke2006, ASQ PressThis book brings together, for the first time, two very powerful concepts: customer value and competitive planning. Together they create a powerf...