Telefonica
Using RPA to deliver better customer service experiences
July 23 by PEX Network EditorialThis report by Forrester Research outlines the benefits of RPA adoption in contact centers and best practice to implement it successfully
A Behind The Scenes Look at Telefónica’s Evolving Big Data External Monetisation Model
October 30 by Process Excellence Network EditorIn this never before told full story behind Telefônica’s external monetization journey, Jason McGee-Abe, Editor of PEX Network, speaks to Lorraine Stone, UK Country Director, Telefônica Dynamic Insigh...