strategic
2013 SURVEY RESULTS: Executive Priorities and Trends
October 01 by Process Excellence Network EditorExecutive sponsorship is always cited as one of the most important ingredients in ensuring the success of a process excellence initiative or deployment. When senior management "get it", the job of a...
Deploying Hoshin Kanri as a Competitive Weapon: Interview with Paul Docherty, i-nexus
April 12 by Process Excellence Network Editor
What’s Next on the Horizon for Process Excellence?
August 16 by Vince PierceMost of us know the history of Process Excellence, from the days leading up to Total Quality Management to the more recent focus on Customer Experience Management. We have all heard of - if not rea...