Silos
PEX Guide: What is enterprise architecture?
March 15 by Adam JeffsWhy enterprise architecture is key for enabling successful transformations and ensuring alignment of organizational goals and technologies across the organization
How John Lewis employs collaborative teams to drive process excellence
June 12 by PEX Network NewsPEX Network catches up with Steve Kato-Spyrou, UX and SD manager at John Lewis, who offers a closer look at how John Lewis manages consumer interactions with collaborative teams
Low-code in action: Two UK brands using "test and learn" to improve CX and reduce costs
November 09 by Nigel WarrenIn last month’s Low-code corner article we explored the topic of experimentation. More specifically - when and how should you apply an experimental approach to process improvement? We deduced...
Ensuring Change Program Success - The 2015 Maturity Report
October 07 by Process Excellence Network EditorHow do you ensure change program success? The answer: start with customer experience and business architecture.This report explores the drivers of project success and failure; highlighting the key tra...
Reducing Churn through Cross-Channel Customer Journey Insights
August 26 by Process Excellence NetworkThe cost of keeping an existing customer is in general around 10% of the cost of acquiring a new one. Reducing churn to increase client retention therefore is a major reason to optimize the customer...
6 Process Modeling Strings to Tune
August 03 by Vivek KumarEver wondered why musicians spend so much time getting their instruments in sync before getting into performance mode? Well, to get the right sound quality of course, as it is imperative that a guit...
Lexmark to secure BPM player in $1bn cash deal
March 31 by Jason McGee-AbeFollow @JasonMcGeeAbe Follow @PEXNetwork Lexmark, the printer manufacturer, has announced that it will buy a Business Process Management (BPM) software provider in a $1bn all-cash deal. [Event...
Processes - "the bigger they are, the harder they fall"
March 20 by Process Excellence NetworkConventional wisdom says that "the bigger they are the harder they fall." And while this was usually something our mothers have told us when we were getting picked on at school it also seems to be t...
How to overcome silos for process excellence
June 03 by Janne OhtonenOne huge obstacle for achieving process excellence is working in traditional, functional specialist silos. So what are the three key factors for bringing functional silos together to advance process e...
Are we addicted to silos?
May 08 by Process Excellence NetworkMany businesses organizes themselves into function-based silos - marketing, sales, operations, IT, etc. But silos can become extremely damaging to the overall health of our organizations as employee...