Mr Angry, You Call THAT Customer Service?

7 reasons why local councils do not share best practice

Ian Gotts
Contributor: Ian Gotts
Posted: 03/14/2013

I recently got a parking fine in Brighton, a seaside town on the south coast of Britain, and I was very impressed by their e-commerce system for paying or disputing the fine.

But I was then unlucky or stupid enough to get a parking ticket in my local town in a different county. It was an awful experience.

Which got me thinking.

Ian Gotts
Contributor: Ian Gotts
Posted: 03/14/2013