Ownership
Honey, I Shrunk the Processes!
September 16 by Amit MathurSo, processes being shrunk??? How does this happen, why should it happen and what benefits does it bring? Process drill-down, end-to-end models, value chains, these are the words that you will find in...
How to Create Omni-Channel Customer Insights
September 08 by Process Excellence NetworkData-driven companies worldwide are looking to create reliable omni-channel customer insights from the data they collect. The main question is: How? Although companies are considering and trying diffe...
The Magic of Involvement
September 02 by William Cohen, Ph.D.For this column, Bill Cohen takes a temporary break from Peter Drucker to share a truly inspirational story about the importance of involvement.