6 Best Practices for Designing and Improving the Customer Experience in Financial Services

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Posted: 03/23/2014
With increasing competition and product commoditization, financial services organizations are increasingly looking to differentiate their value propositions by delivering improved customer experience. Customers have choices like never before, and delivering an exceptional customer experience can be a powerful strategy for retaining them and winning more of their business. As a result, some reports suggest that nearly 80% of financial services companies are making investments in processes, staff training and IT systems to achieve a winning customer experience.
By:
Posted: 03/23/2014