outcomes
Do we care enough about the customer experience? Interview with consultant Janne Ohtonen
September 26 by Janne OhtonenExecutives are looking to process excellence to improve customer satisfaction but it’s taking our program’s a while to catch up according to PEX Network’s rec...
Are you limiting your potential to excel by not aligning to the end outcome?
May 01 by Eric MichrowskiIn my past columns, I’ve briefly introduced the concept of alignment to drive operational and process excellence. In other words, ensuring that team members have a common understanding of wha...
Inventive Incentives: Redesigning Healthcare Payments
February 01 by Process Excellence NetworkHealthcare in developed economies is facing a two-pronged attack: aging populations and governments that can no longer afford the burgeoning costs. So doing more with less is not just a buzz slogan in...