Do we care enough about the customer experience? Interview with consultant Janne Ohtonen

Janne Ohtonen
Contributor: Janne Ohtonen
Posted: 09/09/2013

Executives are looking to process excellence to improve customer satisfaction but it’s taking our program’s a while to catch up according to PEX Network’s recent State of the Industry report. So how can companies apply greater focus on the customer in their process improvement efforts?

Janne Ohtonen
Contributor: Janne Ohtonen
Posted: 09/09/2013