Nedbank
Avoiding the "Fear Factor": Lean at one of South Africa’s four biggest banks
September 06 by Process Excellence NetworkAnytime you change processes you get people who fall somewhere along the spectrum of enthusiastic adopters through to avid resisters. And if you’re encountering a fair bit of resistance to you...
Customers, Economic Turmoil, and the Role of Process Excellence
December 22 by Process Excellence NetworkIs Business Process Excellence the key to weathering financial storms? Here's why one south African bank thinks the key is to focus on the customer. In this Process Perspectives podcast, Jan Lateg...