mobile
Podcast: Simon Wiliams, TfL
August 14 by PEX Network NewsSimon Williams on implementing changes, using technology and finding solutions that can be implemented while keeping an integral part of London's infrastructure running.
How to Improve and Optimize CX with (Big) Data
October 13 by Process Excellence NetworkEvery online professional working for a TELCO, TRAVEL or E-COMMERCE company knows that the usability of a website is a key factor in terms of the amount of sales it generates. CUSTOMER EXPERIENCE is t...
What is Driving Business Intelligence and Data Analytics lately?
September 28 by Vaishanvi AgrawalData quality concerns of companies are pacifying with the rise of big data platforms and cloud-based technology. According to a recent survey report by Forbes, 89% of the business leaders showed notew...
10 Things Lean is NOT!
May 04 by Vishy ChandraInspired by Don McMillan’s "Life After Death by Powerpoint" where he says, "The only way to show them NOT to do this is to show them what not to do", and correlating to the endless number of myths on...
[Infographic] The mobile process for modern professionals on the move
October 03 by Megan RitterWith the surge in popularity and accessibility of smartphones, tablets and other wireless instruments, the face of work travel has changed accordingly, and a process that once included card f...
Four technologies that can revolutionize your customer processes
July 21 by Craig SharpTechnology moves at rapid speed, and while there are some circles claiming that Moore’s law might be beginning to slow down, it’s still a struggle for the everyday user to keep up...
Improving Customer Procesess Using Multichannel Engagement Tactics
September 10 by Process Excellence Network EditorOnboarding is a critical process in the client life cycle as it sets the stage for the rest of the customer relationship. Achieving efficiency during the onboarding process has become a necessity no...
Retail in a networked era: Interview with Kodak’s Darren Johnson
August 20 by Darren JohnsonThe rise of social media and mobile technologies have lead to wide spread changes in social behaviour. But what about the impact on businesses and processes? We've en...
Innovation in a multi-channel world: Interview with Kodak's Chief Growth Officer, Personalised Imaging
June 25 by Process Excellence Network Editor
Wouldn't you Adam and Eve it? A Leap into the BPM Blogosphere
March 05 by Sam MirandaThink BPM lacks romance? Not according to one of this month's top bloggers as PEX Network's Sam Miranda looks at the best of the BPM blogosphere. Urban Dictionary - the web’s crude, ‘u...