MIT
The Big Data Path to Exceptional Customer Experience
May 01 by Adi GaskellAt the 13thannual PEX Week Europe event this week big data was a constant theme as speakers regaled the audience with stories of how the flood of data now available to process professionals can help...
Fixing Healthcare: Interview with Author Steven Spear
February 09 by Process Excellence Network Editor
Paranoid Leadership is the Secret of "High Velocity" Organizations
December 02 by Process Excellence NetworkHaving the right people at the top is what makes some organizations pull ahead of their competitors, says Steven Spear, MIT professor and author of the book "The High Velocity Edge: How market leade...